Terms of Sale

PAYMENT TERMS
All public sector organisations receive an immediate credit account with payment terms of 30 days from end of month.
All goods remain the property of Hetheringtons until full payment is received. We reserve the right to gain access to your property to remove our goods should payment not be made in full.

ORDER ACKNOWLEDGEMENT
An order acknowledgement is sent by email where possible. Please check that all details are correct and contact us immediately if there are any discrepancies, otherwise you will be deemed to have accepted the order details as shown.

ORDER CANCELLATION OR AMENDMENTS
All order amendments or cancellations must be made, in writing, by emailing us at sales@hosltd.net.
Items available from stock may be cancelled, provided the goods have not been dispatched. Furniture stocked items agreed to be returned or exchanged for reasons not within our control will incur a 25% handling charge. Made-to-order items CANNOT be cancelled or amended once we are in receipt of your order and production has commenced.

DELIVERY TERMS
Deliveries to UK mainland are FREE
? As standard our prices include delivery and installation of your furniture products.
? A bespoke delivery and installation services is available on request, which may be subject to a separate quotation.
? Where your order includes a mix of products, we shall typically deliver based on the product with the longest lead time. However we may part deliver your order.? Hetheringtons “furniture installation sheet” must be completed & signed once your delivery has taken place. ? Where you have requested an unsupervised delivery, we shall accept no responsibility for loss or damage howsoever caused. ? We reserve the right to charge for failed deliveries. If your establishment is not open during holiday periods or has specific instructions, please state when ordering. Unless notified we shall assume delivery is possible between 8.30am and 3.30pm, Monday to Friday.? Where a delivery is refused without reason we reserve the right to make a disturbance charge of £50.00 + VAT.

NOTICE OF DAMAGE, LOSS, NON-RECEIPT
All goods must be checked and signed for on receipt of delivery.
? We shall not accept claims for missing, faulty or damaged goods, if the delivery note is signed “un-checked”. Failure to adhere to this will result in Hetheringtons taking no responsibility for charges being incurred for replacements. ? If upon receipt, your goods are damaged, incomplete, or incorrect, notification must be made in writing within 48 hours of delivery date.? Claims outside this period will not be accepted. Goods should not be returned without prior authorisation and you must quote your order number in all correspondence.

RETURNS POLICY
?Furniture Goods Ordered in Error – Will incur a restock fee of 25% of the value +VAT.
?Goods should not be returned without prior written authorisation and you must quote your order number. All authorised returns will only be accepted if unused and in original packaging. Notification must be made within 48 hours of delivery.
?Goods that cannot be returned – “Made-to-order” products can only be returned if they are faulty/damaged.
Goods that are faulty – where an item is faulty or damaged, we reserve the right to repair or replace. If this is not possible, a credit will be issued. Any faulty goods will be assessed by our Quality Assurance Team before repair/replace or return and credit is agreed. If we find no fault with the item, then no credit will be issued.

By placing your order with Hetheringtons you are agreeing to the above terms…